While the District Consumers Disputes Redressal Forum V here had earlier dismissed the case on the grounds of it not being maintainable as the matter was under the jurisdiction of the Telecom Regulatory Authority of India (TRAI), an appeal against this order was filed in the State Commission, which remanded the case back to the Forum.

The District Consumers Disputes Redressal Forum V held Sify guilty of deficiency in service for not providing the required speed and directed it to refund Rs.1,200, the amount paid by Mr. Raheja for two months. The company was directed to pay Rs. 5,000 as compensation for causing mental agony and harassment, and Rs. 2,000 towards cost of litigation.

A bench presided over by K.S Khurana observed that promising to provide a connection having a minimum speed of 256 Kbps, and then reducing the speed to 14 Kbps after the customer downloaded 750 MB of data per month, "cannot be said providing proper services in any manner". Moreover, concealing the hidden conditions and not redressing the grievances of the complainant, who made several complaints, "amounts to deficiency in service'', the bench stated.